Best Collections Software for Facility Management Companies (2026)

Disclosure: Abivo is our product. Facts about other tools come from their own websites as of October 2026.

The short answer: If your AR team spends the week chasing past-due invoices from multi-site clients, Abivo takes the routine follow-up off their plate: its AI agent Kate calls, texts and emails clients about overdue invoices and hands disputes, rejections and portal problems to your team with the full history. If you want invoicing, payments and collections on one AR platform, compare Billtrust and Versapay. Large FM groups on SAP, Oracle or Dynamics that want collections inside a finance suite should look at HighRadius. Mid-market teams can compare Upflow, Chaser and Gaviti. And if you already run work orders in ServiceChannel, Corrigo or BuildOps, keep them: those platforms handle the work and the invoice, and collections software handles the follow-up once an invoice is overdue.

Facility management AR has its own shape. One client can mean dozens of sites, each with its own work orders, POs, contract billing periods and project invoices. Many large clients route invoices through procurement or work order portals with not-to-exceed limits and approval steps, so a single invoice can sit for weeks. Meanwhile your crews, subcontractors and materials are paid on your schedule, not your client's. Once three or more people in AR spend their week on follow-up and the 60 day bucket still grows, dedicated collections software earns its place.

This guide compares Abivo with six AR tools and three FM and field service platforms you may already use. We left out pricing, because it changes often and most vendors quote by volume.

Comparison table

Abivo

Best for: Facility management, integrated facilities services and commercial maintenance companies whose collectors spend the week on routine follow-up with multi-site clients, especially AR teams with three or more people.

What it does: Abivo's AI agent, Kate, follows up on overdue invoices by phone, text and email, in your company's brand, working from your accounting system. Reminders name the details a client's AP team needs to find the invoice, such as the work order, site, PO and billing period, and one message can cover every open invoice on an account instead of one email per site. Each reminder can carry a payment link. Kate records promises to pay, disputes and next steps on every conversation. When a client disputes a charge, says an invoice was rejected, or reports a portal problem, Kate hands the account to a person on your team with the full history.

Controls that matter in facility management: set the follow-up cadence per account or per segment, so national accounts, property managers and smaller sites get different treatment. Pause follow-up on one invoice while a work order is reissued, without stopping the rest of the account. Flag key accounts so sensitive replies go to the named account manager. Groups with several operating companies keep follow-up separated by subsidiary. Kate follows up with customers in over 50 countries and works in any currency.

Proof: OFS Group, a fire safety and appliance repair service company, collected $842,518 in four months, with DSO down by more than 30 days. Read the OFS Group case study.

Integration notes: Abivo connects to QuickBooks, Xero, NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, SAP and Chargebee, plus CSV upload. See collections software for facility management companies for how follow-up works on work order and contract invoices.

Worth knowing: Abivo focuses on the follow-up conversation with your client. It does not log in to client portals, so portal submission and resubmission stay with your team or your FM platform.

Upflow

Best for: Mid-market B2B finance teams on NetSuite, Sage Intacct, QuickBooks Online or Xero that want named AI agents with adjustable autonomy.

What it does: Upflow describes accounts receivable software with collections, insights, AP portal and cash application agents, where collections agents can run from suggestion only to fully autonomous. It lists outreach by email, SMS, calls, letters and tasks, plus a branded payment portal. It lists SAP S/4HANA and Microsoft Dynamics 365 Business Central as coming soon.

Chaser

Best for: SMB and mid-market finance teams that want multichannel reminders, a payment portal and broad accounting integrations.

What it does: Chaser offers AR automation and cash flow forecasting, with reminders by email, SMS, automated phone calls and in-app calling, payment plans and a customer payment portal. It lists AI debtor risk insights, payment prediction and an AI email generator, plus optional credit control and debt collection services. Integrations include QuickBooks, Xero, NetSuite, Sage Intacct and Business Central.

Billtrust

Best for: Larger companies that want invoicing, payments, credit and collections on one AR platform.

What it does: Billtrust describes collections inside its unified AR platform, with an email responder that handles routine requests, agentic email that drafts replies for collector review, and agentic VoIP to extend collector capacity. Agentic procedures segment customers by risk and recommend outreach cadences, and cases centralize disputes.

Versapay

Best for: Teams that want customers to view invoices, pay and resolve disputes in a branded portal.

What it does: Versapay describes an invoice-to-cash platform that automates collection tasks, flags likely late payers and prioritizes high-risk accounts. Its portal lets customers pay multiple invoices at once and resolve disputes. It lists native connectors for NetSuite, Sage Intacct and Microsoft Dynamics 365, and other ERPs through APIs or flat files. Professional services is among its listed industries.

HighRadius

Best for: Large FM groups that want collections inside a full finance suite.

What it does: HighRadius offers collections within order to cash, alongside cash application, deductions and credit, as part of a wider CFO platform. The collections workflow lists dunning emails, an in-app dialer, in-app payments and worklist prioritization, with AI agents for payment date prediction, customer segmentation and an AR inbox. It links to integrations for SAP, Oracle, Microsoft Dynamics and NetSuite.

Gaviti

Best for: Finance teams that want automated dunning and a payer portal without changing their ERP.

What it does: Gaviti describes customizable reminder workflows that follow up on overdue invoices and escalate, a payer portal for payments, credit requests and disputes, and an AI assistant for your team. It says it works with any ERP or business system.

ServiceChannel (platform you may already use)

What it is: ServiceChannel is a facilities management platform used by multi-location brands, with a service provider marketplace. Its provider help center explains how providers create and send invoices against work orders once a job reaches Completed or Completed/Confirmed status, within the not-to-exceed limit. Its provider guidance says to invoice within 10 days of completing a work order, submit one invoice per work order, and notes that customers can refuse invoices for work not approved in advance. Its site does not describe collections.

Corrigo (platform you may already use)

What it is: Corrigo describes cloud-based facilities and service management software with a work order network for facility managers and WorkTrack, a web and mobile tool for service professionals that it pitches as a way to get paid faster. It highlights a QuickBooks integration for contractors. Its homepage does not describe collections or accounts receivable.

BuildOps (platform you may already use)

What it is: BuildOps describes an AI-native platform for commercial contractors in HVAC, electrical, plumbing, fire and life safety and refrigeration, covering service, projects and financials. It lists work order closeout, scheduling and dispatch, preventative maintenance, invoicing and a payments add-on. Its site does not describe a dedicated collections workflow.

Already on ServiceChannel, Corrigo or another FM platform?

Keep using it. FM platforms run the work: dispatch, work orders, completion and, for many clients, invoice submission and approval. That is where an invoice gets created and accepted.

What they do not do, by their own descriptions, is chase the client once an accepted invoice goes past due. That job starts when the invoice is in your accounting system and the due date has passed. Abivo works from there: Kate follows up by phone, text and email, names the work order, site and PO so the client's AP team can find it, and sends rejections and portal problems to your team with the history attached. Abivo does not log in to client portals and does not connect to ServiceChannel, Corrigo or BuildOps; it reads open invoices from your accounting system or a CSV.

For more on why large clients pay slowly and how to work their AP process, see selling to big companies.

How to choose for a facility management company

• Separate submission from follow-up. If invoices are stuck before approval, fix submission and documentation first. If invoices are approved but unpaid, the gap is follow-up.

• Think in accounts, not invoices. A client with forty sites should get one clear message about its open balance, not forty reminders. Check that the tool groups open invoices per account.

• Plan for exceptions. A disputed work order should not freeze the whole account. Look for a way to pause one invoice and keep following up on the rest.

• Protect the relationship. Contract renewals ride on goodwill. Make sure sensitive accounts route to the account manager who owns them.

• Check your stack. Confirm the tool connects to the accounting system you invoice from, and whether it handles several entities and currencies.

• Measure. Track DSO, the share of AR over 60 days, and the hours your team spends on routine follow-up before and after.

Related: collections software for commercial cleaning companies, collections software for security guard companies and the best collections software for AR teams.

Frequently asked questions

What is the best collections software for a facility management company? It depends on the bottleneck. For routine follow-up with multi-site clients by phone, text and email, Abivo. For invoicing, payments and collections on one platform, Billtrust or Versapay. For enterprise finance suites, HighRadius. For mid-market teams, Upflow, Chaser or Gaviti.

Does collections software replace ServiceChannel or Corrigo? No. Those platforms run work orders and, for many clients, invoice submission. Collections software follows up on overdue invoices once they are in your accounting system.

Does Abivo integrate with ServiceChannel, Corrigo or BuildOps? No. Abivo connects to QuickBooks, Xero, NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, SAP and Chargebee, or works from a CSV upload. It does not log in to client portals.

Can AI call facility management clients about overdue invoices? Yes. Kate calls, texts and emails clients in your brand, names the work order, site and PO, includes a payment link, and hands disputes and rejections to your team.

Is this a fit for an AR team of three or more? Yes. That is where routine follow-up eats the most hours, and where Kate frees your team for disputes, portal issues and key accounts.

Want to see how Kate would follow up on your client invoices? Get Started with Abivo.